Bon Secours New York Health System, Riverdale, N.Y., has appointed Andrea Weaver, RN, to the newly created position of service excellence coordinator at Schervier Nursing Care Center, in the Riverdale section of the Bronx.
Weaver will serve as a bridge between residents and staff to help identify needs and improve service delivery, according to a news release. She also will act as a patient liaison and advocate, striving to anticipate needs, facilitate solutions and follow through on requests to ensure a comfortable stay.
As a registered nurse for many years, I have practiced my profession by providing holistic healing, and my experiences continue to help me in understanding all aspects of a patients life, Weaver said in the release. With knowledge of the service delivery, I have a firm commitment to excellence and consistent integrity, and I look forward to continuing my career with Bon Secours New York and bringing these dynamics to my new ministry.
Weaver has more than 15 years of healthcare experience. She last served as intake coordinator for Schervier Long-Term Home Health Care, where she was responsible for evaluating and assessing patients for short- and long-term admissions into the home care program, and formulated discharge plans with social workers to ensure a smooth transition into the community for the patients. Previously, she served as a public health nurse for Visiting Nurse Service of New York in the Bronx, and as a registered nurse in NewYork-Presbyterian Hospitals adult emergency room in Manhattan.
One of our major ongoing initiatives at Schervier is to continue improving the quality of care provided to our residents and their families, and I am confident that Andrea will help us achieve our goal of service excellence, Carlos G. Beato, CEO of BSNY, said in the release.