The Joint Commission recently announced the appointment of Mark G. Pelletier, RN, MS, as the COO in the division of accreditation and certification operations.
Pelletier is a healthcare executive with more than 25 years of experience in hospital operations, performance and quality improvement, process redesign and program development. In this role, he oversees all operational aspects of the accreditation and certification process including, but not limited to, the presurvey process; the account executive function; the on-site survey; and the postsurvey process, including the issuance of accreditation decisions and reports.
“Since joining The Joint Commission in 2009, Mark has demonstrated remarkable leadership in actively engaging with Joint Commission customers and staff to help guide our strategic planning process, as well as our operational improvements,” Mark R. Chassin, MD, president of The Joint Commission, said in a news release. “In this role, Mark will continue to serve as a key leader in strengthening customer relationships and collaborating with organizations to improve quality and safety through accreditation and certification.”
For the past year, Pelletier has served as the interim COO. Before his role as interim COO, Pelletier was the executive director for hospital programs and accreditation and certification operations at The Joint Commission. Before joining The Joint Commission, he was the senior vice president and chief operating officer of Condell Medical Center, in Libertyville, Ill. He also has served in executive positions at several hospitals in the Chicago area, including Resurrection Health Care in Des Plaines, Ill., Northwestern Memorial Hospital in Chicago, the former Children’s Memorial Hospital in Chicago and Mercy Hospital & Medical Center in Chicago.