Empowering patients, strengthening patient-centered practices and addressing safety and quality issues in healthcare is the driving force behind the implementation of Patient and Family-Centered Care at Hurley Medical Center.
We bring our patients and their families to the table and listen to them talk about their experiences with health care at Hurley, says Karen Lantzy, RN, MSN, NE, BC, patient and family-centered care coordinator at the Flint, Mich., facility. Getting their perspectives is important because our experiences at our hospital can be very different from the patient experience. PFCC is being implemented in everything we do.A trauma helicopter lands at Hurley Medical Center.
Lantzy notes that the PFCC movement, which is gaining national momentum, was created to address health care issues and that studies show that PFCC increases quality and safety in patient care. Rolling it out during Patient-Centered Care Awareness Month this October showed Hurleys commitment to transforming the healthcare experience and strengthening patient-centered practices.
We want our patients and family caregivers to feel safe and to partner with us to manage their healthcare needs to improve communication and safety, says Lantzy. Its a journey, not a destination, as we will always make the necessary adjustments to meet our patients needs.