Oakwood Healthcare Systems ROC Ambassador Program started when nursing assistants asked how they could become more involved in the Registered Nurse Relationship Oriented Care specialist certification. ROC is a program based upon a philosophy and method of delivering care and family-centered communication with high-impact team practices that result in positive health outcomes.
At the time, certification was for nurses only, says Diane Difiore RN, MSA, director of nurse recruitment and retention at Oakwood. And we thought, How do we create a certification process for nursing assistants? Oakwood Annapolis Hospital ICU Clinical Manager Janie Bereznay, RN, BSN, and her nursing assistant employee Tracy Swauger.
After receiving heartfelt approval from two unions, a team of three designed a program that addresses teamwork, communication and delegation and is presented in two segments offered in winter, spring and fall.
In the first two sessions that we offered this year, Oakwood has graduated 35 support staff and so far we have 23 signed up for fall, says Difiore noting that staff is very enthused and empowered through the ROC Ambassador Program. A nursing assistant created a ROC video all on her own. The program has really engaged the staff and they tell us how important they feel now.
Support staff also now attend a ROC site advisory meeting along with nurses, and both groups discuss ROC themes. It recognizes the importance of all healthcare employees, Difiore says. And best of all, its home-grown; were the only hospital doing it.