Thanks to The DAISY Foundation, nurses across the country are celebrated for their extraordinary patient care, spirit, and character. Each quarter, Nurse.com would like to recognize the nations DAISY recipients so the celebration of their accomplishments continues. A sample of these nurses’ nominations, or “spotlights,” will be featured on Nurse.com and DAISYfoundation.org. The following are excerpts from DAISY Award recipients’ third-quarter nominations.
To view a full list of this year’s winners, visit www.daisyfoundation.org/quarterlynursehonorees.html.Isabel Sanchez, RN
Isabel Sanchez, RN
Pediatric Heart Center
Lucile Salter Packard Children’s Hospital at Stanford
Palo Alto, Calif.
There are numerous stories and incidences of Sanchez going well above and beyond for many of our Hispanic patients. She always demonstrates a high level of empathy for these families and the many challenges they face both in the medical and non-medical setting. One family in particular had twins that had to come for blood transfusions twice a month since their early toddler days. These twins also were diabetic. The family faced many challenges both inside and outside of the high level of health care needs of their children. Sanchez established a relationship with the mother that allowed her to feel comfortable to send her 18-year-old daughter with the twins in order to keep her employment. She was highly involved in the multidisciplinary care and bridging the gap between various medical service departments that these children received care from. She was the perfect role model for completing the circle of relationship-based care. The twins had many long days in the hospital and the mother felt Sanchez was like a surrogate mom to her children during this time.Rosaura Velasquez, RN
Rosaura Velasquez, RN, BSN
Baptist Hospital of Miami, Miami, Fla.
“I have no words to express my deepest gratitude to all the nice nurses, doctors, technicians, and every single one who took such special care of my dearest daughter and made her little time she had left in this world the best they could. I am sure she felt the same. Special thanks to nurse Rosie, who took the time to sing with her beautiful voice, even in the funeral home. Thanks again, Rosie. My daughter loved music. She probably was very happy to hear her voice …”
GREATER CHICAGO AREA:
Emily Estrella, RN, BSN and Lea Wei, RN, BSN
Medical Cardiac ICU
Advocate Illinois Masonic Medical Center, Chicago
Recently MICCU had a patient who had been in AIMMC for about five months and had been transferred between SICU, MICCU, PCCU, and rehab. The patient and family were well known to staff of MICCU. Most recently, the patient had been intubated for two weeks, yet he was still alert and aware of his situation, and his condition was slowly deteriorating. On one particular busy weekend, a family meeting had occurred, and the decision to withdraw treatment in the coming days was made. The patient was aware of the upcoming plan, and had become agitated and it was apparent he was attempting to ask his nurse for something, but the nurse was unable to understand his request. Estrella and Wei then took time out of their busy shift to speak with the patient and attempt to identify his needs. His 41st wedding anniversary was the next day, and he wanted his face to be cleanly shaved before seeing his wife the next morning. Estrella and Wei proceeded to shave the patient as he requested, despite the fact that they were both very busy that day and were not even assigned to this patient. It was evident that the patient was very appreciative of their help. Estrella and Wei deserve to be recognized for their patient-centered care.”Josephine “Josie” Orozco, RN
GREATER PA/TRI-STATE AREA:
Josephine “Josie” Orozco, RN
Bayhealth Medical Center, Dover, Del.
Josie Orozco was taking care of a man in his 50s. The patient was terminally ill with a recently diagnosed cancer and retired military. The patient was a recipient of palliative care in the ICU for three days. On the third day, he passed away around the change of the shift. The patient had expressed his desire to have a military burial prior to his death. The patient’s daughters were beside themselves. Orozcos co-worker, Ketta Harris, was the oncoming night shift nurse. Orozco and Harris collaborated with a great amount of teamwork to assist the family in getting information for them. While Harris cared for the patient’s body, Orozco called the only contact she knew in the military, her own brother. Orozco obtained all the information and gave it to the family. The patient’s daughter called the right contacts that Orozco had obtained, and the patient’s body was escorted out of our unit with an American flag.Melissa “Missy” St. Croix, RN
Melissa “Missy” St. Croix, RN
Pediatric Oncology at Children’s Hospital Boston
St. Croix assisted a fellow nurse in the transfer of a patient from 6 North to the ICP. She was commended by her peer for being very dedicated, easy to work with, and for being an excellent advocate for her patient and the family.
A patient returned to the unit from the PACU. The patient had been stable satting 95% on room air but when arrived to 6 North the patient was satting 88% on 10 liters per simple mask. MD’s made aware but felt patient would get better. Feeling frustrated, St. Croix helped facilitate an ICP (intermediate care program) assessment and finally from that point an ICU assessment, ending with patient transfer. St. Croix was very helpful, taking notes on the times meds/labs etc. She assisted with the plan for transfer and everything progressed quite smoothly! St. Croix is an asset to 6 North, and I’d like to extend my deepest appreciation for her.Jennifer Galdys, RN
Jennifer Galdys, RN
Strong Memorial Hospital, Rochester, N.Y.
“I am writing to nominate Galdys because she does exemplify not only what a strong nurse is, but the best nurse I have ever had the privilege to meet. I have had 26 surgeries, and with that said I have met many nurses in my lifetime, but Galdys stands out among them all. I admire her courage, compassion, skill, and a real devotion, to her calling as a nurse.”
Monica Greenfield, RN
Union Hospital of Cecil County, Elkton, Md.
“I would like to nominate Greenfield because she was my sons nurse. She always has a positive outlook and shows extreme care and concern. She always kept me in the loop and informed. She showed complete commitment to her patients and their families. She is awesome!! I had issues with a few things and Monica took the time to help me and kept me very positive. When I would get upset she always talked to me and she came to work with a smile on her face. She is an excellent nurse. And she stood out. Although all the nurses were excellent, and made me feel comfortable. However, Greenfield didn’t look at this as a job, but as something she loved to do and it showed. Thank you for all you do to keep the children safe and well.”Arlene Boyle, RN
Arlene Boyle, RN, CCRN
Trinitas Regional Medical Center, Elizabeth, N.J.
Every night at work, Boyle deserves a DAISY Award. As soon as you find out you are working with her, you know no matter how short the staffing is or how many admissions we have, she will always be ready to give a smile and lend out a helping hand. The most memorable night was Tuesday, Feb. 24, 2009. I had two critical patients, plus a new admission coming in via helicopter for an emergency craniotomy. The patient was very critical and needed all my time. Boyle helped me so much that night and ended up helping me care for all my patients. In addition, she accompanied the critical patient to CAT scan. She also took time that evening to spend with the family of the critical patient. She gave them so much attention and sat with them for a while to comfort them. She even escorted them out to their car in the parking lot. Each day with Arlene is a pleasure.Stephanie Campbell, RN
Stephanie Campbell, RN
Exempla Good Samaritan Medical Center, Lafayette, Colo.
While I was in the Good Samaritan Emergency Room, I was told that I would have to have my great toe amputated. I was shocked and upset of course. I was moved from the ED to the surgical unit, where I first met Campbell. She was my nurse for three days. She always knew exactly what to say and how to approach me. I believe that there is education that a nurse gets from formal training this is very important. In addition, a nurse like Campbell has an intuitiveness that guides her to being an exceptional nurse.Lance Pippin, RN
Lance Pippin, RN
Ochsner Medical Center, New Orleans, La.
Every day Pippin represents what a DAISY nurse should be. On July 10, 209, Pippin turned a difficult situation into a triumph for our floor. We had a combative, confused PEC patient that was attempting to leave forcefully. The patient was striking his nurse/sitter. Pippin stepped into the room to help and was able to immediately calm the patient without raising his voice or touching the patient. Pippin alleviated any fears the patient had and made him feel safe. He stayed with the patient for more than an hour, talking to the patient and making him feel he had a friend visiting instead of a staff member. Pippin acted as a true team player, a true patient advocate, a sensitive caregiver, and an expert clinician. Pippin anticipated not only this patient’s needs, but the needs of his own patients and was able to care for them also through delegation. His years of experience have made him the expert clinician able to lead by example, anticipate patient needs individualize patient care to the situation.
Sabrina Magistrado, RN
5E Nursery, Medical University of South Carolina
Magistrado is the kind of nurse that you can only dream of. The other day, I was walking out of the elevator with her ready to go home, and she passed familiar faces. Just after telling me that she was drained and ready to go to bed the minute she hits the pillow, she stops to ask them if everything is OK. She told me to go on, that she would stay to help this family. The next day she said she stayed three hours after work to help a family that used to be on her floor get situated because they were readmitted to another floor. She felt that they needed the support, and could tell their anxiety level was high. The family came down to thank her again a week later, telling her they don’t know what they would have done without her that day. She apparently answered questions for them that they didn’t even know to ask, and just stayed at the bedside until she knew they had everything under control. That to me is an exemplary nurse. She doesn’t just come to work to do her job, she believes in her job. She is a role model for many nurses not just on her floor, but for all.”
ALSO HONORED ACROSS THE U.S.:
Sarah Baker, RNC-NIC, BSN
Neonatal Intensive Care Unit
Methodist Le Bonheur Children’s Medical Center, Memphis, Tenn.
Baker cared for a 5-month-old baby boy who had been acutely ill in the NICU for his entire life. His prognosis was poor. He had a twin brother and 2-year-old sibling who lived with his parents an hour and a half away. Every day that Baker cared for this baby (whose parents were unable to visit often), she treated this baby as if he was her own. When the parents decided to make the baby a DNR and to provide no further escalating therapies, Baker gave the baby a soothing aromatic bath and took care of the other children so the parents could stay with the infant while he was dying. She offered the most compassionate and comforting care possible to this family who was struggling with their decision.
Silvia Barron, RN-BC
Veterans Health Care System of the Ozarks, Fayetteville, Ark.
“They say that once in your life someone will touch you in a very special way that will change and stay with you the rest of your life. Well that happened to me on this stay in the hospital. I really don’t think I would have recovered as fast as I have had it not been for her. She put the “want to” in me.”
Tina Davis, RN
Piedmont Hospital, Atlanta
“We recently had a 17-year-old male on our unit who had experienced a cardiac arrest while running track at a local school. He was initially hospitalized in an ICU and later transferred to our unit where he remained until discharge. Davis provided the utmost skill, care, and compassion for this patient and his parents. Davis assisted in developing guidelines regarding the care of this patient and helped facilitate staffing assignment to ensure consistency. The patient required daily therapy to a severe leg wound at another facility. Due to severe flooding in the Atlanta area, there were no critical care nurses to accompany him to the outside facility. Davis personally accompanied the patient via ambulance so he would get the needed treatment. Unfortunately, the patient had to have an amputation below his knee prior to discharge. When the idea of the possible amputation was first introduced, Davis was the person this patient discussed it with. She was always there to answer his questions and offer support. The patient and his family’s appreciation were so great that they called Davis a surrogate sister.