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Daily News: Public Disclosure Increases Satisfaction

There has been an unprecedented improvement in patient satisfaction since March, when the government began requiring public disclosure of patient experiences, according to analysts.

Press Ganey Associates, a South Bend, Ind., health data and services delivery consulting company analyzed more than 1.5 million patient reports from 1,158 hospitals from January 2007 through June 2008 and found “statistically significant year-over-year increases” in May and June, after the U.S. Department of Health and Human Services’ began its Hospital Consumer Assessment of Healthcare Providers and Systems.

There were increases in the percentage of patients who rate their hospital as a nine or 10 on a 10-point scale and the percentage of patients who said they would “definitely recommend” their facility, Press Ganey reported.

By | 2008-11-01T00:00:00-04:00 November 1st, 2008|Categories: National|0 Comments

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