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Sucessful Strategizing

Nelson Tuazon, RN

New Jersey’s volatile and ever-changing hospital environment has put the spotlight on the need for insightful short- and long-term strategic planning. Plans that prepare for the future and ready hospitals to react to the unexpected begin with the hospital’s mission, vision, and values, says Nelson Tuazon, MAEd, MSN, MBA, CNAA, FACHE, senior vice president and CNO, East Orange General Hospital, East Orange, N.J.

“When I do strategic planning with my management team each year, we begin with what our vision of the hospital is and where we’re going. We take into consideration our values, our philosophy, and where we think nursing is heading,” Tuazon says.

Address the issues

There are several overriding issues in health care that affect hospitals. Tuazon says today’s number one issue for many hospitals is decreasing reimbursement, which is driving some hospitals’ vulnerability and others’ ability. Added to the financial stress hospitals are placed under, patient safety is a driver in today’s strategic planning. “With those competing priorities, strategic planning is the key to our success,” Tuazon adds.

When he plans for the future, Tuazon makes priorities based on community needs, hospital strengths and opportunities, and available hospital resources. In addition to East Orange General Hospital’s core ED, Med/Surg, and Critical Care Services, the hospital has developed niches in response to the community outcry for dialysis and behavioral health. Those areas, he says, will be higher priorities than ones like trauma care, which are being met successfully by other community hospitals.

Looking at how the hospital can meet the community’s needs, Tuazon and other leaders must consider the workforce mix and numbers — not only in nursing but also in services that affect patient care, such as PT, social work, and pharmacy. For staffing purposes, Tuazon and his team consider patient acuity, performance improvement outcomes, and staff experience.

He believes that nursing managers need to integrate administrative and clinical responsibilities. “I think the trend in recent years is that managers are expected to multitask. It’s not uncommon for one manager or director to have more than one unit,” Tuazon says. The evolved management role requires support from higher-ups, according to Tuazon, who says that his team has created a clinical coordinator position to support managers and their staffs.

He has also empowered management through education, and as a result, there are unit-based educators. “You support the managers by providing the structure for performance improvement; we have created a shared governance model,” he says.

Today, nursing managers must be fiscally knowledgeable to plan for the future. Tuazon says nursing managers have become “multimillion-dollar managers” who understand the clinical, operational, and financial aspects of their units.
Nursing morale has to be part of strategic planning. Making commitments to involve and recognize nurses for good work are morale boosters and recruitment and retention tools. Recognition, Tuazon says, provides a strong foundation for workforce morale. “Recognition doesn’t just mean celebration; it includes, for example, shared governance, when you involve staff in the decision-making process,” he adds.

Short- and long-term plans
Tuazon says East Orange has a short-range, or fiscal-year plan, as well as three- and five-year and longer-range plans. “If you plan for too short a period at a time, you lose the big picture. But if you only rely on a 10-year plan, for example, there are dynamics going on now that may radically change next year’s plan,” Tuazon says.

Next, Tuazon and his team plan to implement shared governance in nursing; launch the hospital’s clinical ladder program to strengthen the hospital’s recruitment and retention efforts; and enhance staff quality in the core services that the hospital offers.

“Strategic planning allows every nurse leader to be on the same page,” Tuazon says. “The plan you have for nursing must be in concert with the mission, vision, and values of the hospital, or it’s not going to work.”

By | 2020-04-15T15:22:43-04:00 March 10th, 2008|Categories: New York/New Jersey Metro, Regional|0 Comments

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