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Name: Telephone Triage or Advice Nurse
Description: Provide distant patient and professional consultations and education, telephone triage and advice, teleradiology, and other applications. Speaks on the phone to patients, clients, or consumers, assisting them in determining the urgency of care needed, referring to or scheduling appointments with providers, and giving health information and advice to callers. The goal is to reduce unnecessary visits to the clinic and emergency department and provide information for self-care and symptom management
Diagnoses: Healthy as well as acutely or chronically ill including maternity and senior care
Practice roles: Staff nurse, nurse manager, supervisor, coordinator, director, executive, staff developer/trainer
Characteristics: Regular hours, short-term patient relationships, written protocols, training, variety
Client age group: All ages
Drawbacks: No direct patient contact, desk work, can be long hours on phone and computer
Desirable skills: Triage experience, telephone manners, typing and computer skills; excellent verbal communication, crisis intervention, critical thinking, teaching, clinical, and assessment skills
Education: RN with AD, diploma, or BSN
Employers: Office practices, HMOs, managed care/insurance companies, hospitals, clinics, telephone triage and advice centers
Associations:
International TeleNurses Association
10711 Bexley Dr.
Houston, TX 77099
e-mail: ita96@aol.com or gsuhr@msmail.his.tch.tms.edu