| Name: |
Telephone
Triage or Advice Nurse |
| Description: |
Provide
distant patient and professional consultations
and education, telephone triage and advice,
teleradiology, and other applications. Speaks on
the phone to patients, clients, or consumers,
assisting them in determining the urgency of care
needed, referring to or scheduling appointments
with providers, and giving health information and
advice to callers. The goal is to reduce
unnecessary visits to the clinic and emergency
department and provide information for self-care
and symptom management |
| Diagnoses: |
Healthy
as well as acutely or chronically ill including
maternity and senior care |
| Practice
roles: |
Staff
nurse, nurse manager, supervisor, coordinator,
director, executive, staff developer/trainer |
| Characteristics: |
Regular
hours, short-term patient relationships, written
protocols, training, variety |
| Client
age group: |
All
ages |
| Drawbacks: |
No
direct patient contact, desk work, can be long
hours on phone and computer |
| Desirable
skills: |
Triage
experience, telephone manners, typing and
computer skills; excellent verbal communication,
crisis intervention, critical thinking, teaching,
clinical, and assessment skills |
| Education: |
RN
with AD, diploma, or BSN |
| Employers: |
Office
practices, HMOs, managed care/insurance
companies, hospitals, clinics, telephone triage
and advice centers |
| Associations: |
|
|
