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Sutter Medical Center - Sacramento, CA

Senior Business Analyst - Picis

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Job Information
Post Date: Today Type: Full time
Start Date:2009-12-05 08:35:00 AM+ Salary:0-0
Location: CA - San Francisco Job Reference: - n/a -
Facility:

Sutter Medical Center - Sacramento, CA
Job Details
Description
The Senior Business Analyst implements and supports assigned applications from both the application-user and technical perspectives. This position provides application and some technical support for the product line in addition to providing triage and troubleshooting assistance to the product customers and Help Desk staff. The Senior Business Analyst works closely with other IT department groups and may assist with some of the technical aspects of product implementation/rollout and support. The incumbent will monitor the systems for data quality, efficiency, operation, and data integrity.  This position assists in critical work in system analysis, design, development, documentation, and configuration as well as testing and other requirements as identified in the Service Level Agreement.  It is critical this incumbent has a thorough understanding of departmental operations, its relationship with hospital inpatient and  clinic visits and/or appropriate application expertise  along with understanding the technical environment of product lines they are responsible for. This position will manage and or participate in an application life cycle including planning, implementation, support, and decommission.
 
The incumbent must maintain a familiarity with new and currently installed applications in order to provide customer support and direction on the effective use and continued growth of the application products.  This role must be able to provide consulting expertise to facilities with the standard product, in order to deliver best practices from both a product and operations prospective.
 
Serving more than 200,000 patients annually, California Pacific Medical Center (located in beautiful San Francisco) provides a wide variety of services including: acute hospital care, a full range of post-acute care, home care and hospice services, outpatient medical care, and preventive, complementary, and educational services. The Medical Center also provides professional education and basic biomedical, clinical and behavioral research. Today, with its 1,254 licensed acute care beds and 25 residential beds, California Pacific Medical Center is one of the largest private, non-profit academic medical centers in California.


·         Education:
A bachelor's degree in Health Care Administration, Information Management, Computer Science, the Application area, a related Health Care field is required.
-OR-
A certification in Business CPMA from HFMA, Registered Nursing, Technology, or Therapy is required.
-OR-
The equivalent combination of education, training, application/hardware support, hardware/software installation projects, and hospital/clinic operation experience may be substituted.
 
An MBA or PMI certification is preferred.
 
·         Experience:
A minimum of five to seven (5-7) years of experience in a related area is preferred.  Software/Hardware implementation experience using diversified product lines of information systems is required. Experience managing, supporting, and/or implementing complex projects that require coordination of resource, budget development, and project planning is required.   Hospital and/or other health care application experience preferred.
 
  • Several years system support experience with Picis Caresuite (Perioperative Documentation) in an multiple campus acute and ambulatory patient care environment
  • Strong knowledge of surgical workflows, terminology, and operations.
  • Technical competency to manage data and device interfaces.

 
·         Knowledge:
Knowledge of health care operations and structure, department-specific policies and procedures and workflows, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is preferred.  Knowledge of systems analysis and design in a PC-Windows, client-server, or midrange environment is desired. Knowledge of current technology and how it is best utilized in designing systems and implementing applications is desired.
 
Working knowledge and understanding of information technology concepts and technologies is required. A good working knowledge of computer science, related programming, data structures and relational databases is preferred. Significant knowledge of computer systems hardware and software is required. Working knowledge of one of the following: network concepts and commands, SQL,  and/or various relational databases (e.g., Informix, Mumps, Oracle) is required.
 
·         Special Skills/Equipment:
Must have strong problem and issue resolution experience. Must be able to be involved in multiple projects at the same time. Must have good organization skills, be able to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service. Must be able to work closely with health care application users, vendors, and technical professionals, building teams when necessary. Must be committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner. Must be proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes, and procedures. Must have a positive attitude and be willing to learn new skills. Must possess the ability to maintain a high level of energy and creativity while working independently or as part of a team. Must be able to act as a team leader when necessary. Must have demonstrated success in the techniques and communication skills needed to successfully support software installation and application support. Must be able to use project management and other professional software tools.  Must possess excellent written and verbal communication skills. Must be able to articulate technical and user needs in a concise manner easily understood by all. 
 
·         Physical Requirements:
Occasional travel and the ability to adapt to scheduled work hours. Will be required to be on call, carry a personal pager 24 hours per day seven days per week for periods of time, and work with laptop.. Weekend and/or weekday afterhours work may be required.
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Pay Range: 0-0
Contact: Sutter Health & Affiliates
Email: employment@sutterhealth.org
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Contact Information
Sutter Medical Center - Sacramento, CA
Name: Sutter Health & Affiliates
Email: employment@sutterhealth.org
 
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