Position Purpose: Provide telephonic disease management services to individuals with diabetes. Services may include educating members, counseling and coordinating care.
Act as the Health Coach for patients with diabetes
Has discretion on clinical care plans but will have oversight by a Clinical Specialist
Meet minimum standards for productivity and clinical results
Provide assessments on new participants to determine clinical risk and readiness to change
Maintain accurate and timely documentation in member management software of telephonic and written communications
Act as case manager when integrating with other health care service vendors as specified by individual clients
May make calls to newsletter participants/members as individual client needs dictate
Complete required reports in a timely manner
Enhance clinical and counseling knowledge by attending and actively participating in Company training sessions. Attend relevant professional seminars to maintain licensure/certification
Comply with company policies and procedures including handling confidential forms and accreditation standards
Education/Experience: Associates degree required. Registered Dietician (RD) or Registered Nurse (RN). Must pass CDE exam within 18 months of hire. 2 years working with patients with diabetes, including experience which meets the requirements to take the CDE exam.
Licenses/Certifications Registered Dietitian or Registered Nurse. Pre-test on Diabetes; must pass CDE exam within 18 months of hire.