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Patient Representative Part Time Days Castle Rock Job

Centura Health
company info
Type Full time Posted 7/8/2014
Salary - n/a - Starts 7/28/2014
CO - Colorado (All) - Castle Rock Referral - n/a -    

Date:Jul 2, 2014

Location:Castle Rock, CO, US

Company:Centura Health

Situated between Denver and Colorado Springs, Castle Rock Adventist Hospital is a new, 50-bed acute care hospital (opened in 2013) and Level III Trauma Center providing comprehensive health care to the greater Castle Rock community and surrounding areas. From experienced emergency services to delivering babies in our innovative and comfortable Birthplace, this hospital was built as a true community partnership between Centura Health and the people of Castle Rock. In the short time since it has been open, area residents not only look to this hospital for care, but enjoy visiting its community gardens, outdoor spaces and restaurant.  The ER is one of the busiest in the area and staffed with board-certified emergency physicians and specialty-trained emergency nurses.  We have on-site imaging that includes MRI, CT, ultrasound, X-ray and digital mammography as well as on-site laboratory services.  If you are looking for the close-knit feel of a modern, neighborhood hospital in a picturesque, family-oriented community that offers the very best of Colorado living, we invite you to explore our opportunities. For more information about Castle Rock Adventist Hospital, visithttp://www.castlerockhospital.org/.





Position Summary

Provide consistenly professional, proactive and personalized services to patients, families and visitors enhancing their experiences. Implement and model a non-judgmental approach to support, intervene and advocate fairly between patients/families, hospital and medical staff. Listens to concerns and suggestions while keeping the patient and caregiver perspectives in mind. Works with individuals and groups to resolve issues collaboratively while also working on process improvement with the various service areas and departments from which the concerns emanate.


Education Requirements

Bachelor's Degree preferred


Work Experience Requirements

  • Hospitality industry or public relations experience preferred

  • Must be friendly, people-oriented, outgoing, highly visible, optimistic, professional and accessible to patients/families, physicians, staff, volunteers, and community

  • Must be detailed oriented, efficient, flexible and proactive

  • Must have exemplary written and verbal communication skills

  • Presentation and classroom instructional skills

  • Knowledge of adult learning methodology

  • Experience with healthcare regulatory environment

  • Clinical experience, preferred



  • Alternative dispute resolution training and/or mediation training or certification and/or conflict resolution training

  • Medical Terminology


Preferred Qualifications

1 year Clinical experience preferred

RN preferred



Equal Opportunity Employer Minorities/Women/Veterans/Disabled. 

Nearest Major Market:Denver
Job Segment:Medical, Medical Technologist, Emergency Medicine, Laboratory, Ultrasound, Healthcare, Science