Are you ready for a new challenge?
Accolade Health Assistants are trusted go-to health resources who help our clients with any issues related to their health or health benefits. We help clients get the right care at the right time… no problem is too big or too small. This job requires critical thinking, creative problem solving, excellent customer care and lots of teamwork. Our Health Assistants are the key members of a team of professionals, including clinical and benefits experts who are all dedicated to serving our clients in an electronic and telephonic environment.
As a Clinical Operational Supervisor (Steward) you will be managing, supporting and coaching a team of Accolade Clinical Health Assistants. Your role will enable your team to give great customer care, develop and grow your team and help them meet their performance objectives.
Our stewards are working leaders who have a passion for service excellence and demonstrated leadership.
Well-qualified candidates will have:
Bachelor’s Degree preferred and 5+ years of relevant, progressive experience
5+ years nursing experience in one or more of the following areas: Medical/Surgical, Home Health, Case Management, Nurse Triage, Disease Management, Cardiac, Orthopedic, Hospice, ICU, Behavioral Health or Diabetes
Requires current unrestricted RN license
Experience and demonstrated success managing staff in a customer centric environment (experience leading teams in a telephonic environment a plus)
Experience and demonstrated success in recognizing / developing talent and creating a team environment which results in open communication and collaboration
Other Desirable Qualifications:
Bilingual (English/Spanish) preferred, but not required