In collaboration with senior leadership and subordinate staff, plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units or services. Ensures that regulatory requirements/standards are communicated, implemented and monitored. Collaborates with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives. Models customer service excellence.
1. Masters Degree Required in Nursing, Business, Health Care Administration or related field. Of two degrees one must be in Nursing. 2. Three to five years experience, which may be concurrent clinical and/or progressively more responsible management experience. 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan.