The Clinical Nurse Manager is responsible for the management of nursing practice and operations
on a designated unit/service. This includes, but is not limited to, the management of: clinical
nursing practice, staff recruitment, retention, labor relations, supply chain and budget, staffing,
employee performance evaluation, quality improvement, staff education, medical records,
internal and external regulatory and survey requirements.
The Clinical Nurse Manager collaborates with multiple professionals to support and coordinate
the provision / management of patient care. He or she works closely with the Physician Leader and staff in insuring that the Unit maintains the highest standards of patient care and is responsive to the needs of the patient & family as well as the organization.
The Clinical Nurse Manager is the Nursing Leader of their designated unit. The CNM
has the ability to create and empower teams to embrace and implement change that will improve
the clinical, operational, and financial performance of the unit.
Principal Duties and Responsibilities:
Creates and maintains an environment of care where patients, families, staff and others
are treated with respect, dignity and in a professional manner, promoting an environment
respectful of cultural diversity.
Conducts daily rounds with patients and staff on the unit.
Assesses patient care needs and monitors patient satisfaction. Addresses and resolves
patient complaints in timely manner.
Identifies, responds to and investigates potential and actual risk management issues.
Manages unit staffing to insure a safe, appropriate staffing plan for all personnel.
Conducts unit/service Nursing staff meetings monthly or more frequently as needed and
communicates discussion via minutes to staff.
Evaluates staff performance on an ongoing basis and completes staff performance
appraisals in a timely manner. Provides recognition of exemplary employee performance
and also provides employee counseling / progressive discipline as necessary.
Supports nursing education and preceptorships, providing an optimal learning
environment for nursing staff and affiliated students.
Participates in the development of the unit/service salary and operational budget and
capital budget. Monitors use of unit supplies and equipment.
Monitors salary and operational budget and prepares monthly budget justifications.
Reviews non-productive/benefit time for each employee.
Participates in hospital committees and other forums, advancing both professional
nursing practice and the patient unit / services.