SUMMARY: Responsible to ensure the delivery of high quality home support services and care, within budget, while meeting the Community’s quality of service standards and client expectations. Responsible for compliance with federal, state, and local regulations and Agency policies and procedures. Responsible for the marketing, public relations and growth of Home Support.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Manages case load development, networks with the clients, families, social workers, medical center and other health services business lines.
- Communicates regularly with Administrator/Manager on Agency operations and staff functions, i.e. nursing, staffing, administration, etc.
- Monitors client care on a regular basis; conducts frequent checks with nursing on client care.
- Takes referral information and initiates admission procedures to ensure timely and appropriate admissions for Home Support Services. Monitors referrals and assures appropriate and timely utilization of services according to standards of practice and Agency policy.
- May perform a home care assessment and re-assessment of client and environment to determine home care needs.
- May provide direct nursing care as ordered by the physician or authorized practitioner.
- Supervises clinical staff according to agency policy, including instruction, demonstrations, and return demonstrations as necessary. Supervises clinical through document review, interview and direct observation, noting compliance with Agency policies, client care and appropriate nurse practice act.
- Fosters effective teamwork among the Agency’s staff and community’s management team at large, to ensure high quality service and care and interdisciplinary cooperation.
- Ensures that federal, state, and local regulations are met.
- Ensures clinical staff maintain license and certification renewals.
- Participates in the Agency’s safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary.
- Participates in quality improvement programs; continuously evaluates and improves processes, systems, and work flows. Evaluates systemic problems and develops action plans to address them. Reports on results to superiors and subordinates, as appropriate.
- Maintains and protects the confidentiality of client information at all times; enforces client rights regarding privacy, personal property, and grievances.
- Serves on committees when appropriate.
- Is available to all staff and clients to address specific and general complaints and concerns.
- Coordinates with Resident Services and other Health Services departments on effective community-wide care transition processes.
- Working with Administrator/Manager, evaluates and expands services provided based upon client demand.
- Working with Administrator/Manager, oversees after hours community needs and effectively plan to meet that need.
- Educates potential clients and staff about home support through, but not limited to, planning and participating in seminar series for residents in independent living through community television channel, neighborhood town meetings and newsletters.
- Monitors scheduling process to insure efficiency and optimum consistency in care providers.
- Working with Administrator/Manager, implements procedures to monitor data entry to ensure the integrity and timeliness of payroll, billing, financial reports and state statistics.
- Working with Administrator/Manager, ensures that agency staff is available for 24/7 coverage. Ensures effective on-call system is in place.
- Participates in budget development.
- Complies with established budgetary guidelines.
- Participates in all human resources functions including but not limited to interviewing, hiring, orientation, supervision, counseling, evaluations and staff development.
- Establishes positive employee relations program and practices; creates a motivating work environment that encourages positive problem-solving and overall job satisfaction for employees.
- Ensures timely and accurate communication to all staff about issues that concern them.
- Ensures clinical staff stay current on inservices; provides inservices as necessary.
- Attends in-services and staff meetings as required.
- Participates in state and national organizations, meetings, seminars, workshops and activities related to home health agencies.
- Participates in administrative “on-call” responsibilities.
- Adheres to and promotes the mission and philosophy of The Erickson Way.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Broad knowledge of the theory and practice of home health care, nursing process, and nursing practice.
- Willingness and desire to work with the elderly; knowledge of the aging process and the physical, psychological, and social needs of the elderly.
- Ability to effectively communicate with a variety of people.
- Ability to direct client care and services to the elderly which meet or exceed the Agency’s quality and service standards.
- Demonstrates effective customer service skills.
- Ability to effectively manage a diverse employee work group.
- Demonstrates skill in conflict resolution.
- Ability to effectively represent the Home Support Services to the community-at-large.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree or higher in a health-related field preferred.
Recent experience managing in a Home Health or Home Support setting.
Must speak, read and write the English language.
LICENSES, CERTIFICATES, REGISTRATIONS:
Current professional nursing license in good standing.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk (considerable); sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift, roll or transfer patients of variable sizes and weights. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent contact with residents, families.
- Frequent contact with various groups of health care workers.
- May reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise standard precautions, use personal protective equipment and devices when necessary, and learn the policies concerning infection control.
OSHA OCCUPATIONAL EXPOSURE CATEGORY:
After careful analysis, it has been determined that this position falls into OSHA Occupational Exposure Category A (Category A in ERC policy) requiring the Hepatitis B vaccine series and the use of protective equipment.