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SVP, Patient Care Services

Cancer Treatment Centers of America Type Full time Posted 11/23/2013
Salary - n/a - Starts 4/16/2014
GA - Georgia (All) - Newnan Referral - n/a -    

SVP, Patient Care Services

Location:Southeastern Regional Medical Center
Region:Atlanta, GA
Department:Patient Care Services
Employment Status:Full time
Shift Hours / Days:1st/Days
Hours / Pay Period:
Position ID:E.SERMC.3185
Job Function:Management and Leadership


SVP, Patient Care Services 

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America®(CTCA®) delivers an extraordinary patient experience we callPatient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


The Senior Vice President (SVP) of Patient Care Services provides strategic leadership for all nursing lines of business as well as other designated patient care functions and/or services in the facility. The SVP is ultimately responsible for assuring the highest quality and exceptional nursing services to patients keeping consistent with the Mission, Vision, Values and Mother Standard® of Care at CTCA.

Making Day-To-Day Impact

  • Strong orientation toward service excellence. Effectively motivates and coaches staff in CTCA standards of excellence.
  • Establishes a consistent process for career development; holds managers accountable for developing stakeholders and managing underperformers. Anticipates changes in shifting priorities and prepares the functional team to meet expectations.
  • Demonstrates a comprehensive understanding of organizational revenue, expense performance and capital planning. Works with other functions to align Talent goals that ensure business success.
  • Creates succession plans for key positions and actively seeks new and diverse talent. Provides tools and resources necessary for the team to innovate and prepare for change initiatives (Lean Six Sigma, A3 etc.).
  • Assures appropriate resource control by preparing, directing and monitoring operating budgets that facilitate the appropriate and effective allocation of human and material resources.
  • Attracts, builds, and retains high-performing departments and teams; identifies talent strengths and gaps and recruits new members to fill the gaps. Fosters high levels of engagement and performance; aligns rewards to performance and celebrates individual and team “wins”.
  • Encourages and supports stakeholders in their healthy wellbeing efforts. Builds effective networks of relationships with local community leaders and nursing academia.
  • Eliminates barriers that interfere with providing an outstanding patient experience. Leads the clinical research and patient safety program and ensures measurements and outcomes are disseminated to patient care teams.
  • Balances long-term strategic issues and goals with short-term priorities when allocating budget and resources. Demonstrates awareness of societal and technological trends and new developments as they apply to nursing.

Key Qualifications

  • BSN and Master’s Degree (MBA, MHA, MSN, etc.) required.
  • 7-10 years of progressive leadership experience in a hospital environment. Demonstrate track record of hospital operational expertise.
  • Active and current registered license in the state where the hospital resides. Knowledge of Joint Commission, state and federal guidelines, regulations and standards as they apply to life safety and healthcare.
  • Expertise in nursing systems and quality improvement processes. Strategic thinker, planner and executor and team player.
  • Superb interpersonal skills. Impeccable writing, verbal, presentation and communication skills. Leadership development and coaching skills. Solid relationship-building skills.
  • Excellent organizational and project management skills and the ability to make decisions effectively and quickly.
  • High energy, positive behavior, and the ability to provide superior customer service.
  • Comfortable and confident in stating a position and supporting it with a strong sense of humor with the ability to challenge and inspire.
  • Strong persuasion skills and an executive presence capable of representing CTCA in any environment.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned aBest Place to Workdistinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness. CTCA Stakeholders form the team of experts who deliver evidence-based clinical therapies, supported by state-of-the art technology and whole person support, including nutrition, mind-body medicine and naturopathic medicine, among many others. We never stop fighting and we always care for each patient as a whole person.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you makethedifference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment?