As a Practice Nurse Navigator for Oncology you will coordinate and guide patients through the Health System's oncology continuum of care. You will facilitate the patient-physician relationship and coordination of care across the spectrum of cancer services through screening and diagnosis, treatment, post treatment, cancer education and prevention services to provide comprehensive, multi-disciplinary quality care. Additionally, you will identify barriers to care, assist with access issues, develop relationships with healthcare providers, establish and/or improve communication between providers, patients and caregivers in order to coordinate services within the organization, at outside facilities, and within the community.
- Coordinates the continuum of care and reduction of time to treatment across multiple modalities.
- Collaborates with patient and oncology clinical team to identify next steps in treatment plan, identifies gaps or barriers to care and provides links to Health System and community resources.
- Works to reduce time-to-treatment across multiple treatment modalities (surgery, chemotherapy, radiation therapy) as well as ancillary and support services.
- Ensures oncology navigation tracking database is up to date. Tracks patient progress and keeps care team members apprised.
- Reviews clinical charts to identify newly diagnosed cancer patients for one or more cancer disease sites.
- Collaborates with physicians and other members of cancer disciplines to improve quality of life and clinical outcomes for cancer patients and their families.
- Serves as a liaison for referring physicians and their staff.
- Collaborates with referring physicians to understand their preferences for communication about patient's test results, treatment progress and manages those communications.
- Actively solicits and records feedback from referring physicians and their staff; develops recommendations for improving program operations to better meet their needs.
- Meets on a regular basis with other oncology navigators for information sharing and continuing education activities.
- Serves as main point of contact for patients and families.
- Informs and educates patients about their disease and care plan and answer questions throughout the course of treatment.
- Tracks patients progress along care continuum; identifies potential bottlenecks and performs appropriate intervention.
- Schedules patient appointments.
- Acts as a patient advocate, responds to and works to resolve the concerns of cancer patients and their families.
- Liaises with patients, families, physicians, clinical staff, other departments and specialty practices.
- Participates in performance improvement activities.
- Ensures the ongoing evaluation and quality improvement of procedures.
- Maintains data for metrics on patients navigated, patient retention interventions, patient retention rates, patient satisfaction scores, physician satisfaction scores and timeliness of care.
- Communicates and coordinates with care team in the development of tools for optimal patient outcomes and report findings.
- Coordinates and participates-in committees as needed/requested, i.e. Quality PICG and Clinical Pathways.
- Facilitates weekly multidisciplinary disease oriented cancer conferences and tumor boards, including coordination with pathology, surgery, medical oncology and radiation medicine and other medical specialties such as pulmonary and GI, as appropriate to the oncology disease site
- Graduate from an accredited School of Nursing. Bachelor's Degree in Nursing, preferred. Must be enrolled in an accredited program within 24 months of employment, if hired after September 1, 2010 and obtain a BSN Degree within five (5) years of employment date.
- Current license to practice as a Registered Professional Nurse in New York State. Certified Oncology Nurse, preferred. Minimum of three (3) years clinical experience with oncology or oncology related patients, required.
- Previous experience in case management, disease management, quality management or patient education, preferred.
- Computer skills including MS Office, preferred.
Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at North Shore-LIJ each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us: www.northshorelij.com/goals
Please note: North Shore-LIJ is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. Free smoking cessation programs and quit medications are offered to team members who wish to quit through the North Shore-LIJ Center for Tobacco Control.