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This course has been approved for 6 clock hours by the Commission on Case Manager Certification from January 1, 2006 through December 31, 2006 and for 8 clock hours from January 1, 2007 through December 31, 2008.

After studying the information presented here, you will be able to:

• Discuss why it is important for nurses to develop their potential as leaders
• Identify techniques that you can use to improve your communication skills
• Describe strategies to manage conflict effectively
• Discuss issues related to the delegation and evaluation of work performance by others
• Describe ways in which you can enhance your ability to cope with change, manage stress, and improve your time management skills
• Discuss strategies you can use to improve your critical thinking skills
• Discuss ways in which you can plan for a rewarding nursing career